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Western Digital, a leading global hard drive manufacturer with major manufacturing operations in Malaysia, announced the launch of its unique “WD Express” warranty replacement program, whereby WD collects in-warranty WD hard drives from and delivers replacement WD drives directly to the homes and businesses of its Malaysia customers. A first of its kind to be offered by a storage vendor in Malaysia, WD Express is another WD commitment to provide premium service to customers in the country.

Starting from February 26, WD Express will be available to all WD customers in Malaysia. The replacement operation will combine an online product-return system (Return Material Authorization - RMA number generation) and national toll-free customer help line with a door-to-door courier arrangement for drive replacement.

This service is available on all WD drives sold through WD’s Malaysia distribution channel. As per the program, in the event of a drive failure, customers can register the drive’s serial number and generate RMA numbers on the company’s website at www.westerndigital.com/support. Customer service representative will contact the customer to confirm the pick-up address and arrange to pick up the in-warranty failed drives from their doorsteps within 2 working days, and a replacement drive is then couriered back to the customer within a week in general. A toll-free help line (1800-88-1908) has been set up to assist customers if they have encountered any RMA problems and issues.

Commenting on the new service and support set-up, Ms M K Tan, Director, Global Services Operations, Western Digital, said, “WD is a leading player in the hard drive industry both globally and in Malaysia. The WD Express warranty replacement program provides our customers with best-in-class standard of service and support, complimenting WD’s high quality products. The program inspires trust in WD’s customer service among our customers, just as our products have proven to be consistently reliable.”

About WD
WD, one of the storage industry’s pioneers and long-time leaders, provides products and services for people and organizations that collect, manage and use digital information. The company produces reliable, high-performance hard drives that keep users’ data close-at-hand and secure from loss. WD applies its storage expertise to consumer products for external, portable and shared storage products.

WD was founded in 1970. The company’s storage products are marketed to leading systems manufacturers, selected resellers and retailers under Western Digital and WD brand names. Visit the Investor section of the company’s Web site (www.westerndigital.com) to access a variety of financial and investor information.